Frequently Asked Questions

When a bedside crib is attached/next to the parent/carers bed the Sensor Pad cannot be used as it is sensitive enough to detect the movements of the parent/carer in their bed. The Sensor Pad cannot differentiate between the movements of the baby or parent/carer and may not alarm

 

Once the bedside crib is not attached to the parent/carers bed it needs to be placed at least 30cm away from the parent/carers bed, only at this point can the Sensor Pad be used

 

Avoid making contact with the crib when the monitor is on as the Sensor Pad is sensitive enough to detect your movements as well as your baby’s

 

The Sensor Pad monitors all of your baby’s movements, even the slightest ones

 

The sensitivity can be adjusted to ensure that movement is monitored over the whole of the mattress, from corner to corner

 

Other movements could be created by a fan pointed at the cot/cot bed, a mobile attached to the cot, a cot in rocking motion, another person touching the cot, radiator pipes, etc

 

However, the Sensor Pad cord MUST be installed as per the following instructions.

 

ALL CORDS MUST be kept away from baby at all times, by safely passing the Sensor Pad cord through the base of the cot, using the cord cover kit to fix the cord well away from baby. There must be no cords above the mattress at any time and all cords must be tightly secured with no slack.

 

The Nursery Unit and Parent Unit MUST be a minimum of 1m (3ft) away from the cot

 

How the Sensor Pad Works

 

To explain the alarms to you - if no movement is detected on the surface of your baby`s mattress for 15 seconds you will hear the:

 

Rouse Alarm – this is a single beep from the Nursery Unit only which can rouse baby out of a deep sleep. If you hear the Rouse Alarm only this means that the Sensor Pad has helped to re-establish your baby’s sleeping pattern, and will carry on monitoring your baby.

 

If after a further 5 seconds there is still no movement detected on the surface of the mattress you will hear the:

 

Main Alarm – this is a series of loud continuous beeps from both the Nursery Unit & Parent Unit (if switched on). This indicates that your monitor has not re-established your baby’s sleeping pattern. 

 

It is important to note that the Rouse Alarm and Main Alarm are intended to rouse baby out of a deep sleep pattern and although it may wake baby, this is an intrinsic part of the product that you have chosen to use to give you peace of mind.

Regulatory compliance for wireless Baby Monitors

 

Baby monitors are required to comply with the relevant regulatory standards for Radio Frequency wireless devices and general consumer product safety standards. Angelcare Baby Monitors comply with the limits for exposure to Radio Frequency standards set by the Federal Communications Commission (FCC) of the United States, Industry Canada (IC) of Canada, and regulating entities of the European Union(EU). Angelcare Baby Monitors sold in Europe are tested by independent certified product testing agencies.

When Angelcare products are installed and used in accordance to the instructions (if you have lost you manual you can download the most up to date version on this website), Angelcare Baby Monitors are completely safe to use.

 

Information about possible Interference with other wireless devices


Wireless devices (including monitors, speakers, WIFI internet systems and mobile phones) can be prone to Radio Frequency Interference emanating from other devices. There are many wireless products available on the market and new wireless products are introduced regularly. In addition there are radio frequency emissions from various electronic devices (like microwaves). Most of these wireless products are transmitting within a range of the 2.4 GHz frequency, which may increase the potential occurrence of Radio Frequency Interference.


Although wireless devices (including Angelcare Baby Monitors) are designed, manufactured and tested to comply with applicable regulations governing radio frequency emissions, wireless transmitters and electrical circuits, they may still be subject to interference.


If wireless devices are held in close proximity to Mobile phones, but more specifically GSM phones which operate with higher signal strength for long range communications, this may affect the operation of short range devices such as baby monitors. We recommended to keep these devices (e.g. mobile smart phones) away from (and certainly not in contact with) wireless products such as baby monitors, loudspeakers and other audio equipment. This is one of the reasons why mobile phones and similar electronic devices are not allowed on airplanes and in hospitals due to the potential risk of short range wireless device interference.


How to avoid Interference?

 

Angelcare Baby Monitors are designed to provide optimal performance when set-up and used according to the Instructions. However, due to increase in wireless products and systems found on the market today, some level of interference might occur. To reduce or avoid such interference we recommend the following:

 

Always read the Instructions carefully. Install and set-up the baby monitor in accordance to the Instructions provided with your product.
Always keep your baby monitor (parent and nursery unit) away from other wireless devices
Never place a cordless or mobile phone or other Radio-frequency emissions device (microwave, wireless router or sound system) in close proximity or in direct contact with your baby monitor (parent and nursery unit)
If you would like to use the belt clip on the parent unit, please ensure your mobile phone is placed in the pocket opposite the position of the parent unit on your belt
Make sure the batteries in the parent unit are fresh and fully charged for best performance (use only NiMH rechargeable batteries)

 

If you still experience interference, please refer to your Anglecare instruction manual or get in touch with our Consumer Helpline.

The Bath support complies to all Registration, Evaluation, Authorization & Restriction of Chemical substances standards (REACH) required within the UK.

 

As the Bath Support is not a storage container and is not used for the storage of any food or milk products it is therefore not required to be BPA free and has not been tested for such.

 

The Bath Support is however DEHP free. When DEHP is used in PVC plastic, DEHP is loosely chemically bonded to the plastic and readily leaches into blood or other lipid-containing solutions in contact with the plastic.

The most common cause is that your batteries are incorrectly inserted in you parent unit.

Please see the attached PDF for further instructions

Click here to download your answer as a PDF file

This is quite normal and happens if the Parent Unit cannot easily detect the signal from the Nursery Unit. This could occur when the units are moved location (to another house) or there is interference from another electronic device. The Reconnection process is covered in your Angelcare Baby Monitors manual

Click here to download your answer as a PDF file

This happens as your Angelcare Baby Monitor is pre-programmed to monitor movement and sound as a factory setting.

To change this simply follow the setting instructions in your chosen monitors manual.

You can use a simple combination of Angelcare monitors for twins (or triplets), or should your family consist of a newborn and older baby(s), we can show you the best product combination for your needs.

 

Please note:  You cannot monitor twins in the same cot, the reason being that the Angelcare Sensor Pad is that sensitive it will pick up the movements from both babies. The Sensor Pad is designed to detect movement however it cannot differentiate which baby the movement is coming from.

 

In addition to this you cannot use more than one Angelcare Sensor Pad in the same cot (i.e. one pad under each baby) as the pad is that sensitive it can detect movement over the whole of the surface of the mattress, from corner to corner and not just baby lying above it.

 

Using an Angelcare AC403 Sound and Movement Monitor 

 

Monitoring Twins

 

Use 2 x Angelcare AC403 Movement and Sound Monitors

 

OR

 

Use 1 x Angelcare AC403 Movement and Sound Monitor +1 x any other Angelcare Sound & Movement Monitor

 

Using an Angelcare AC401 Sound and Movement Monitor 

 

Monitoring Twins

 

 Use 2 x Angelcare AC401 Movement and Sound Monitors

 

OR

 

 Use 1 x Angelcare AC401 Movement and Sound Monitor +1 x any other Angelcare Sound & Movement Monitor

  

Using an Angelcare AC601 Simplicity Sound and Movement Monitor

 

Monitoring Twins

 

Use 2 x Angelcare AC601 Simplicity Movement and Sound Monitors

 

OR

 

Use 1 x Angelcare AC601 Simplicity Movement and Sound Monitor +1 x any other Angelcare Sound & Movement Monitor    

 

Using an Angelcare AC701 Digital Touch Screen Movement & Sound Monitor

 

Monitoring Twins

 

Use 2 x Angelcare AC701 Digital Touch Screen Movement & Sound Monitor

 

OR

 

Use 1 x Angelcare AC701 Digital Touch Screen Movement & Sound Monitor +1 x any other Angelcare Sound & Movement Monitor

 

Using an Angelcare AC1100 Video Movement & Sound Monitor

 

Monitoring Twins

 

Use 1 x Angelcare AC1100 Video, Movement & Sound Monitor +1 x any other Angelcare Sound & Movement Monitor (except AC1100, AC1120, AC1300, AC1320 as below)

 

Using an Angelcare AC1300 Video Movement & Sound Monitor

 

Monitoring Twins

 

Use 1 x Angelcare AC1300 Video, Movement & Sound Monitor +1 x any other Angelcare Sound & Movement Monitor (except AC1100, AC1120, AC1300, AC1320 as below)

 

IMPORTANT - It is not possible to use more than one Angelcare AC1100 Video, Movement & Sound Monitor, Angelcare AC1120 Video & Sound Only Monitor, Angelcare AC1300 Video Movement & Sound Monitor or AC1320 Video & Sound Only Monitor in the same house/apartment/flat.

This happens when the unit is not able to pick up baby's movements. Sometimes the mattress is too thick or baby is too small can be some of the reasons that can lead to the Sensor Pad alarming as it cannot detect movements.

We advise to:

 

Make sure that the sensitivity dial is on level 3, this is the optimal setting for the majority of mattresses and babies:

Ensure the Sensor Pad is on a well supported base, we suggest a solid thin piece of plyboard be placed underneath the Sensor Pad to ensure the best results

 

When setting up yout Sensor Pad please ensure that:

 

The Sensor Pad cord is kept well out of reach of your baby, threaded through the provided cord cover kit (it should come pre-threaded)

The nursery unit is at least 3 feet (1 metre) away from your baby's cot

If you require a cord cover kit please contact our Consumer Helpline with monitor model information and your name & address

 

Correct set up is covered in your instruction manual OR you can contact the Consumer Helpline for assistance.

Angelcare do not recommend that the Sensor Pad is used in a moses basket OR travel cot, this is because:

 

The Nursery Unit and Parent Unit MUST be a minimum of 1m (3ft) away from a baby's sleeping apparatus

The Sensor Pad needs to be on a sturdy base in order to detect your baby’s movements accurately

The Sensor Pad cord must at all times run underneath the mattress through the base of your baby’s cot; using the cord cover kit provided this keeps the Sensor Pad cord well away from baby at all times

 

All Angelcare Movement Monitors are now supplied with a pre-threaded cord cover kit which cannot fit safely through the base of a moses basket.

 

Please refer to the manufacturer of your cot for advice if a hole to feed the Sensor Pad cord is not present.

Step 1. Place the hardboard in the middle of the cot between the base of the cot and the mattress

 

Step 2. Place the Sensor Pad "print side up" on top of the hardboard in the middle of the cot

 

Step 3. Safely pass the Sensor Pad cord through the slatted base or springs of the cot keeping the Sensor Pad cord well away from baby at all times

IMPORTANT NOTE:

If your cot has a solid hardwood base; drill a hole in the hardwood base and pass the Sensor Pad cord safely through the hole, keeping the cord well away from baby at all times

 

Step 4. Safely secure the Sensor Pad cord by wrapping it around one of the cot legs and attach it securely using a plastic cable tie

 

Step 5. Plug the Sensor Pad cord into the Nursery Unit, with the Sensor Pad cord running safely and well out of reach of children

 

Step 6. The Nursery Unit and Parent Unit MUST be a minimum of 1m (3ft) away from the cot

The Angelcare Nappy Disposal System will fit up to 26 nappies (size 2)

One single cassette lasts approximately up to one month, based on average daily use of a size 2 nappy

The first cassette can be found under the lid of the nappy bin. If this is not the case, contact our Consumer Helpline

Please note that the first cassette is not located in the body of the nappy bin